When creating a business-driven product within a dynamic industry, excellence in customer relationship management is fundamental. Our Account Managers are key players in building long-lasting relationships with our customers, based on both a profound understanding of their business and a personalized treatment of their account.

Your challenges and objectives:

  • Gain deep knowledge of Avature’s solutions and their current as well as future capabilities.
  • Navigate complex client organizations, quickly understanding their business objectives and how Avature can help reach them.
  • Be the driver of retention, expansion, and advocacy, positioning yourself as thought partner throughout your customers’ journey.
  • Maintain Avature’s reputation of superior customer service.

Your day-to-day activities:

  • Manage a small portfolio of customers.
  • Perform standing quarterly business reviews with each customer.
  • Continuously analyze your customers’ health and solution usage to recommend relevant, value-adding enhancements.
  • Manage change request projects: analyze needs, liaise internally with relevant teams, coordinate communication between parties, and see projects through to delivery.
  • Hold periodic calls with customers to review ongoing projects, customer health, and discuss enhancements and new features relevant to them.
  • Guide customers on best practices and processes that will set them up for success.
  • Interact with internal teams to stay up to date with new system functionalities and their use cases.

About you:

  • Proficient in English and Chinese (Mandarin).
  • Previous experience in high-growth SaaS companies is a plus.
  • Excellent verbal and written communication skills.
  • Analytical, able to see the bigger picture and match specific Avature solutions to each client’s business objectives.
  • Autonomous and self-motivated, to investigate possible solutions for challenges with no pre-established answer.
  • Organized, to manage a wide range of customers’ activities.

About us:

We’re a market leading enterprise SaaS solution provider for global talent acquisition and talent management. We currently work with over 650 companies worldwide, which include:

  • 110 Fortune 500 companies.
  • 69 customers with over 100,000 employees.
  • 10 of the top 20 Forbes Global 2000.
  • 4 of the Big 4 consulting firms.

We choose to work in a relaxed, energetic and creative environment, where everyone can make the most of their skills and preferences, and boost their individual capabilities through collaboration and team work.

What we offer:

  • A fast-paced, energetic, and engaging environment.
  • Flexible hours and possibility to work from home.
  • Competitive salary, with one review a year.
  • Four days a year to attend events related to professional development.
  • An office located in a centric and attractive location (Futian District).

An organizational culture that empowers everyone to be themselves is key to thrive in business, but more importantly, it’s a pathway for creating a more equal society. Avature fosters a diverse and inclusive environment, and celebrates that each unique person brings something different to our team. We are committed to considering all qualified applicants equally and to promote equal opportunities within our organization.

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