Avature

Avature offers highly customizable solutions, and each implementation is carefully designed according to our customers’ diverse needs. Implementation Associates work alongside our client-facing teams, playing a key role in the configuration process. As team lead, you’ll be responsible for ensuring our associates are a trustworthy point of contact for our customers, while providing quick and thorough resolution to any issues.

Your challenges and objectives:

• Thoroughly understand the Avature platform and share your knowledge with the team to constantly improve their performance.
• Motivate your team to use resources creatively and go the extra mile to provide world-class service.
• Provide a framework to prioritize issues according to their severity and potential impact, adding value to both the customers’ and Avature processes.
• Make sure communication between the teams and the customers is fluent and efficient.
• Ensure issues are solved quickly without sacrificing quality.
• Proactively review and identify growth opportunities.

Your day-to-day activities:

• Manage team assignments from case creation to resolution, interacting with other teams and providing feedback along the way.
• Help configure customized Avature solutions by:
• Moving configurations from test environments to production.
• Analyzing and creating relevant reports.
• Running QA tests to ensure everything works as expected.
• Do project management and lead collaboration efforts with other Avature teams.

About you:

• Experience in similar positions.
• Proficient in spoken and written English.
• Understanding of the Saas industry is valued.
• Comfortable using and learning a wide range of software.
• Strong interpersonal skills, with an emphasis on teamwork, initiative, responsibility, and integrity.
• Exceptional problem-solving and analytical skills, combined with the ability to synthesize large data and effectively communicate findings to all levels throughout the organization.

About us:

Avature is a market leading enterprise SaaS Solution provider for global talent acquisition and talent management. We have a strong commitment to high quality engineering and customer service and are recognized innovators in the very large company market. We currently work with over 650 companies worldwide, including 110 of the Fortune 500, all of the Big Four consulting firms, the largest banks and manufactures in the world, and five governments.

We design, build, implement and support our product ourselves. With 26 releases a year and a strong commitment to innovation and quality engineering, our private cloud platform has become the product choice for the very large global organization.

At Avature we value opportunities to learn and grow within a dynamic, creative, and collaborative environment. We encourage autonomy and empower our people to approach challenges innovatively while bringing their unique perspective to the table. We offer a career development program that supports continuous learning, thoughtful leadership, and meaningfully impacts each individual’s professional trajectory.

What we offer:

• A fast-paced, energetic, and engaging environment.

• Work remotely.
• Competitive salary, with one review a year.
• Four days a year to attend events related to professional development.
• End of year week off (December 26 to 31).

An organizational culture that empowers everyone to be themselves is key to thrive in business, but, more importantly, it is a pathway for creating a more equitable society. Avature fosters a diverse and inclusive environment, and celebrates that each unique person brings something different to our team. We are committed to considering all qualified applicants equally and to promote equal opportunities within our organization.