Join our team

Customer Success Specialist

Area:

Customer Services

Location:

Spain
The mission of the Customer Success Specialist is to provide new customers with a seamless Avature onboarding experience. They act as advisors, guiding clients closely to become effective and autonomous users of the system.

Your challenges and objectives
  • Develop relationships that promote retention and loyalty, maintaining an ongoing communication with the customer and the assigned internal stakeholders, from contract signing through account stability. 
  • Accelerate system adoption through ongoing guidance and preparation, in collaboration with different internal Avature teams.
  • Facilitate a seamless handover process among internal stakeholders to optimize interactions with customers.

Your day-to-day activities
  • Act as the main point of contact for customers and liaison between different Avature teams. 
  • Align expectations with the customer at every stage and make sure information flows smoothly across teams. 
  • Ensure customers are equipped with the knowledge and resources they need to get the most out of Avature.
  • Work closely with internal stakeholders, maintaining information consistency and goal alignment.
  • Bring client feedback on existing processes to Avature teams and raise issues as required for resolution or escalation.

About you
  • English proficiency is a must French or German preferred. 
  • Resourceful and proactive. 
  • Outstanding communication and presentation skills.
  • Sound decision-making and organizational skills.
  • Previous experience in customer-facing roles and project management. 
  • Knowledge of implementation processes in the SaaS industry is a plus.

About Us

We’re a market leader enterprise that makes its own product: A highly flexible enterprise SaaS platform used for global talent acquisition and talent management. We currently work with over 650 companies worldwide, which include:
  • 110 Fortune 500 companies.
  • 69 customers with over 100,000 employees.
  • 10 of the top 20 Forbes Global 2000.
  • 4 of the Big 4 consulting firms.
We choose to work in a relaxed, energetic and creative environment, where everyone can make the most of their skills and preferences, and boost their individual capabilities through collaboration and team work.

We Offer

  • A fast-paced, energetic, and engaging environment.
  • Flexible hours - Work from home.
  • Competitive salary, with one review a year.
  • Sanitas health coverage.
  • Four days a year to attend events related to professional development.
An organizational culture that empowers everyone to be themselves is key to thrive in business, but more importantly, it’s a pathway for creating a more equal society. Avature fosters a diverse and inclusive environment, and celebrates that each unique person brings something different to our team. We are committed to considering all qualified applicants equally and to promote equal opportunities within our organization.